For certain trials, the CTRU provides a 24/7 web data entry service using Ennov’s MACRO Electronic Data Capture system. Occasionally this service may be taken offline for routine maintenance. Advance warning of this work will be given here.
|Monthly server maintenance||First working Monday of each month 17:30 – 20:00 pm||Software updates and security patches.|
Please try the steps below before reporting an issue accessing MACRO.
- Use the link at the top of this page to try accessing MACRO
- Are you using the correct username? This will have been emailed to you by a member of the trial team and it is not your email address
- Have you locked out your account? After 5 incorrect attempts you will be locked out of your account. You will need to email your trial team to request this be unlocked. Using the Forgot Password link does not remove the lock out
- Are you entering the password correctly? If you are using the temporary password emailed to you please double check that you are not copying extra characters (including spaces) at the end of the password
MACRO is currently validated to work with Microsoft Edge.
Please note that MACRO is not validated to work with other browsers such as Google Chrome, Firefox, Opera, Safari, or any previous version of Internet Explorer. MACRO is also not validated or supported on tablet/ mobile phones.
Frequently Asked Questions (FAQ)
|Forgotten Passwords||You can reset your password by clicking the “Forgot password” link on the MACRO login page. A new temporary password will then be sent to your registered email address.|
|Updating Email Address||Your email address can be updated from within MACRO. After logging in to MACRO click “Tools” and then “Change Email Address”.|
|Security certificates||All data transferred to and from MACRO is secured via SSL certificates.|
|Cannot get to login page||If you are using an internet ‘pop-up blocker‘ you may not be able to view the main blue MACRO log in page. You will need to turn off the pop-up blocker.|
|Closing down||Always close MACRO using the Logout link. If you close the window using the X in the top right corner of the window you may leave a patient record locked.|
|Login & passwords||Your login and password are unique and are used to log any database changes you make, This is an essential part of the data audit process. It is important that you keep your password confidential. You can change your password using the Change Password link under the main task list menu on your home page.|
|Locked records||Patient records are locked when open and fields will appear greyed out to other users. Should a record stay locked after closing, you can unlock the record using the Database Lock Administration link under the main task list menu on your home page.|
|New users||If you want to add a new user to a MACRO system you should contact the relevant Trial Co-ordinator at the CTRU. They will be able to advise on any training/licensing issues and arrange the set-up of the new user account.|
|How safe is data transferred over the internet?||Data is encrypted during transfer over the internet. The level of encryption is the same as used by most banks and has been approved by regulatory bodies.|
|Session timeout||Your MACRO session will timeout after 20 minutes of inactivity. This means once 20 minutes has elapsed since you last sent or received data from the server your session will close and you will have to log in again. Any unsaved data will be lost. For example, the timer starts once you open a patient record for data entry. Since data is transmitted back to the server only when you save the record, if it takes you longer than 20 minutes to enter the data your session will time out (and you will have to repeat the data entry). A way round this is to save the form and re-open it if you think you have take a while to do the entry. It is unlikely however that data entry of any eCRF should take more than 20 minutes to complete.|
For all trial-related queries (e.g. new user request, queries about data entry etc) you should contact the relevant trial coordinator in the first instance.