For certain trials, the CTRU provides REDCap for collecting patient reported outcome data. If you are a trial participant then please contact your trial team for details on how to access REDCap. The link above is for trial staff to access the service. Occasionally this service may be taken offline for routine maintenance. Advance warning of this work will be given here.
|Monthly server maintenance||First working Monday of each month 17:30 – 20:00 pm||Software updates and security patches.|
Please try the steps below before reporting an issue accessing REDCap.
- Use the link at the top of this page to try accessing REDCap
- Are you using the correct username? This will have been emailed to you by a member of the trial team and it is not your email address
- Have you locked out your account? After 5 incorrect attempts you will be locked out of your account. You will need to email your trial team to request this be unlocked. Using the Forgot Password link does not remove the lock out
- Are you a trial participant? The REDCap link above is only for trial staff. Trial participants are emailed or sent SMS messages with links to access REDCap
REDCap is designed to work with any modern web browser including mobile and tablet versions. After logging in you may be asked to complete “two step verification” in order to access REDCap. This is an additional security control to help prevent unauthorised access to REDCap.
For information on how to setup two-step verification please read this article.
Frequently Asked Questions (FAQ)
|Forgotten Passwords||You can reset your password by clicking the “Forgot your password” link on the REDCap login page.|
|Updating Email Address||Your email address can be updated from within REDCap. After logging in to REDCap click “My profile” where you can then update your email address.|
|Security certificates||All data transferred to and from REDCap is secured via SSL certificates.|
|Login & passwords||Your login and password are unique and are used to log any database changes you make, This is an essential part of the data audit process. It is important that you keep your password confidential. You can change your password using the My Profile link on the top navigation bar in REDCap.|
|New users||If you want to add a new user to a REDCap you should contact the relevant Trial Co-ordinator at the CTRU. They will be able to advise on any training and arrange the set-up of the new user account.|
|How safe is data transferred over the internet?||Data is encrypted during transfer over the internet. The level of encryption is the same as used by most banks and has been approved by regulatory bodies.|
|Session timeout||Your MACRO session will timeout after 30 minutes of inactivity. This means once 30 minutes has elapsed since you last sent or received data from the server your session will close and you will have to log in again. Any unsaved data will be lost. For example, the timer starts once you open a patient record for data entry. Since data is transmitted back to the server only when you save the record, if it takes you longer than 30 minutes to enter the data your session will time out (and you will have to repeat the data entry). A way round this is to save the form and re-open it if you think you have take a while to do the entry. It is unlikely however that data entry of any eCRF should take more than 30 minutes to complete.|
For all trial-related queries (e.g. new user request, queries about data entry etc) you should contact the relevant trial coordinator in the first instance.